Delivery & Refund

1. Delivery

Everything sold on muzaimusic.com is a digital service — subscription plans and the generation credits they include. Delivery is instant: as soon as your payment is confirmed, the credits and plan benefits are added to your MUZAI account and appear next to your balance in the sidebar and on the Pro page. There is no physical product, no shipment and no delivery fee.

If a confirmed payment has not shown up in your account within a few minutes, contact us using the details in Section 6 and we will fix it.

2. Subscriptions & renewal

MUZAI Pro plans (Weekly, Monthly and Yearly) add a credit allowance at the prices shown on the Pro page. A plan bought on muzaimusic.com is a single charge in US dollars through Creem, our merchant of record, covering the period shown — it does not renew automatically; you can purchase again whenever you want to top up.

This page governs purchases made on muzaimusic.com. Purchases made inside the mobile apps are billed by the Apple App Store or Google Play and follow those stores' own renewal, cancellation and refund policies.

3. Cancellation

Web purchases do not renew automatically, so there is no renewal to cancel: your plan and remaining credits stay usable until the end of the period you paid for, and no further charge is ever taken unless you buy again. Mobile app subscriptions, where offered, are cancelled in the app store that bills them. Ending a plan does not by itself refund the current period; refunds are handled under Section 5.

4. Right of withdrawal

Under Article 15/1(ğ) of the Turkish Regulation on Distance Contracts, the statutory right of withdrawal cannot be exercised for services performed instantly in electronic form or for intangible goods delivered instantly. Because your credits and plan benefits are delivered to your account the moment payment is confirmed, you acknowledge at checkout that performance begins immediately and that the right of withdrawal does not apply to delivered entitlements. This never limits the refund cases below, and it does not apply if your purchase was never actually delivered.

5. Refunds

We refund a payment when the purchase was not delivered to your account, when the same order was charged more than once, or when a persistent technical failure on our side prevents you from using the service you paid for.

To request a refund, e-mail us (Section 6) from the address on your account with the payment date and amount. Justified refunds are returned to the original payment card within 14 days. Credits already spent on completed generations are not refundable, and unused credits expire as described next to your balance.

These terms do not limit your statutory rights: complaints may also be taken to the Consumer Arbitration Committee or the Consumer Court in your place of residence, within the monetary limits announced by the Turkish Ministry of Trade.

6. Contact

Seller: VİSORYA YAZILIM VE TEKNOLOJİ ANONİM ŞİRKETİ — Akademi Mah. Gürbulut Sk. Teknokent Teknokent No: 67 Selçuklu/Konya, Türkiye. Trade registry no: 78404. MERSİS no: 0925132165500001. Tax office and number: Meram V.D. 925 132 1655. Telephone: 0850 242 96 93.

For delivery and refund requests: support@muzaimusic.com. Please write from the e-mail address linked to your MUZAI account so we can find your payment quickly.